REFUND POLICY

Gallavia LLC places great importance on our customers’ shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with our Refund Policy. The following outlines our refund terms, including detailed specifications regarding the conditions, procedures, and processing timelines for returns and exchanges:

1. Return Conditions
   Return Period: You may submit a return request within 30 days of receiving your order.
   Product Condition: Returned items must be unused and in their original, intact packaging. All returned items must include their original tags and packaging.
   Ineligible Items: Items that have been opened or show signs of obvious use are not eligible for return, unless the product itself is defective (i.e., has a quality issue).
2. Exchange Conditions
   Exchange Period: You may submit an exchange request within 30 days of receiving your order.
   Product Condition: Items requested for exchange must be unused and in their original, intact packaging.
   Eligible Items: You may request an exchange if the product is defective (i.e., has a quality issue) or if it does not match your original order.
   Exchange Process: Gallavia LLC will cover the shipping costs for items exchanged due to defects or order discrepancies.
3. Refund Process
   Requesting a Return or Exchange: Please contact our customer service team via email (support@gallavia.shop) or phone ((339) 309-6212) within 30 days of receiving your order, stating the reason for your return or exchange request.
   Return Confirmation: Upon receiving your return request, our customer service team will provide you with the return shipping address and detailed instructions regarding the return process.
   Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or does not match the original order.
   Refund Processing: Once we have received the returned item and verified that it meets our return conditions, your refund will be processed within 5–7 business days. The refund will be issued to your original method of payment; please note that the payment platform may charge a processing fee in accordance with its own policies.
4. Return Address
   Please send all returned items to the following address: 2168 PARKSIDE DR APT 411, CORONA, CA 92879
5. Refund and Exchange Processing Times
   Refund Processing Time: Once the returned items have been verified as eligible, the refund will be processed within 5–7 business days.
   Exchange Processing Time: Once an exchange request has been confirmed, we will arrange for the replacement as soon as possible, and the item will be shipped within 5–7 business days.
6. Special Notes
   We do not accept return requests submitted more than 30 days after purchase; any returns requested beyond this 30-day period will not be processed.
   Refunds will be issued exclusively to the original payment account used for the purchase. If you paid by credit card, the refund will be processed and credited back to your credit card account within 5–7 business days.

Thank you for choosing Gallavia LLC. We are committed to providing you with high-quality products and comprehensive after-sales service. If you have any questions or concerns, please do not hesitate to contact our customer service team; we will be happy to assist you as soon as possible.